Much of the issue desk traffic in the main library in Aungier Street consists of queries. It's true, honest. Queries take longer to process than simple book issues or returns. At peak times, this causes queues to build up. Queues can make students (and staff) frustrated. Frustrated students and staff don't make for a happy library environment for either.
In order to better deal with queries, and prevent queues from building up, from Monday, we will be relocating book issues and returns to the smaller issue desk in the short loan section. Turn left as you enter the library and left again. You can't miss it.
The main issue desk will be devoted to enquiries and all staff-student transactions that do not involve issuing or returning books. For example, if you are returning books and want to pay a fine, go to the short loan issue desk. If you are paying a fine for books previously returned, go to the main issue desk.
If you are short of time, why not use the self-issuing station and the book return box? Regarding the book return box however, I feel compelled to mention to a few (and only a few) of you that the book return box is a big box that you put books into, which is emptied by staff at regular intervals. We do not have a pixie in there who magically takes books off your account (we did, but he quit after being flattened by textbooks once too often ). Hence if you are returning books and want to borrow more, please use the issue desk! If you don't, you will cause delays while staff retrieve your books from the box.
We will be interested in any feedback that you may have concerning this change. Let us know if you think it works, or not.
No comments:
Post a Comment