Some students don't think it's fair that they get charged for overdue books when they don't receive reminders that their books are due back or indeed email notice that their books are overdue. Life is, at times, very unfair.
It is the student's responsibility to ensure that they know when their books are due back and also the student's responsibility to return their books on their due date.
There are a number of steps you can take to discover the due date of your loans:
1) There is a date sheet near the front of the book (or rarely, at the back of the book), on which the return date is stamped. You should check that the efficient and enthusiastic library staff member who issued your books has stamped the return date here. If you have renewed your books by phone, or online, you should write the new due date on the date sheet
2) If you are using the self-issuing station, if you actively end your session, a receipt will appear. If you merely walk off with your books, your session will time out and no receipts will be issued. If, in the unusual event of no receipt being issued, you should ask a member of library staff to stamp the book for you. If you request a receipt by email and don't receive a receipt by email, please don't wait until your books are overdue before telling us that you didn't receive a receipt.
3) On, or near, the date sheet, the name, address and telephone number of the library is stamped. You can telephone the library issue desk and ask when your books are due back. For Aungier St. the issue desk telephone number is 01 417 7572. You may also ring 01 417 7594. For Dame St., the issue desk number is 01 417 8745.
4) If you have a PIN, you can look at your reader record via the online library catalogue. To acquire a PIN, contact the library, via telephone above, or by e-mail (there's an 'email the library' option on the online catalogue. With a PIN, you can see what books you have on loan, their due dates. If permissible there's even the option to renew loans
At the time of writing, DBS students have 4986 items on loan. Do you honestly expect us to check the due dates of every single item? Please try to be a little more proactive about this. Many thanks
3 comments:
Possibly not the best way to speak to students?
Does anyone else find the librarians condescending and unhelpful? And why is it that there is no returns box available for the christmas period? Oh, that's right, they can get more late fees that way.....
I agree with the message but the tone is rude and patronising. The probable reason for so many late fees is that there are not enough books supplied for the amount of students demanding them. Therefore many are put on reserve and students cannot renew them so just end up keeping them late.
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