There have been a couple of instances of users having problems off-campus with accessing WebFeat. They login with valid credentials and get a message saying "Access to this system from your IP address xx.xx.xx.xx has been denied". I've consulted WebFeat about this problem and received an unimpressive response:
After consulting with others in the Department, this appears to be a referring URL problem. The problem can be worked with by adjusting the security settings on the individual user's workstation (firewall/virus protection) or the institution changing to a different patron authentication method. The latter can be adjusted within the WebFeat Administration Console, Patron Authentication section.
I then asked them if they knew which settings were affected. Here's the (non)-response:
Unfortunately, I don't have that information. Internally, we have encountered this scenario in less than 1 percent of existing client cases. And we were not granted access to those settings in that 1 percent to maintain a log for other encounters. We have been unable to reproduce the problem internally.
So there you have it: there's an issue with security settings, but Webfeat themselves don't know what needs to be changed. Perhaps if you switch off your firewall if you have one switched on? You could also try changing web browsers. Perhaps dance around a yew tree at midnight? We'll look into this, indeed we are looking into this, on a number of fronts. Stay tuned
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