Tuesday 16 February 2010

Ask-A-Librarian

We're having a few problems with Ask-A-Librarian at the moment; you can type in the chat box, but we won't see what you're typing. We think we know what the problem is and how to solve it, so hopefully we'll be back up and running later today.

Edit: It's later today and Ask-a-Librarian is indeed back up and running

2 comments:

Viv said...

I'm having trouble with ebsco. Im off-campus, and can get into the search engine but when i type in a key word no results are found.

I've tried lots of keywords including 'stress' for the psychology ejournals with the same results.
this happens even when i chose the off-campus version(when i have to type in the username&code&password).

What can I do to get it working properly?
thanks

David Hughes said...

Hi Viv,

I presume you are logging into 'Search All Resources'. We are experiencing some difficulties with search results from search all resources. Try clicking the individual database link (PsycInfo or PsycArticles) and searching the individual database. You can also try our new search platform here here logging in with your student number and date of birth. Any more problems, contact us directly