Wednesday 7 April 2010

A gentle reminder about gentle reminders

It's nice to see that the reminder email service we (re)started in January has been very well received. However, we'd like to remind readers that the reminder email does not represent any official notification of the due date of your loans. This service is like a bonus, a courtesy service ...reminding you of the due date. If you use the self-service stations to borrow books, you get a receipt with the due date, please don't throw this away. If you have a PIN, you can manage your library account online. We're also available by phone, by email and by Ask-a-Librarian, hence if you try to use "I didn't get a reminder email" to avoid liability for a fine, you will get the same reception you'd expect from saying that your dog ate your homework (I didn't have a dog so I had to eat my own homework). I know there's more pressure on our readers at the moment, but it shouldn't be too difficult to manage your library account to avoid liabilities being incurred

No comments: