Monday 4 January 2010

Happy new year, happy new email

A happy new year to all our returning and new students. We hope you all had a nice xmas and that Santa was good to you. Santa was good to us in the library as he brought (or rather, restored) to us library management system email functionality. "Huh?" I hear you say. What this means, after as we set it up (again) and test that it works smoothly, is that we can send automated email reminders to you when you have items due back in the library soon. It doesn't make sense to send reminders for DVDs borrowed overnight, nor at the moment will we remind you of the due-dates of three-day loan items, but three days before your standard and week loan items are due back in the library we'll send you an email saying that your loans are shortly due back. Hopefully we'll get this working by the end of the week.

Once we've sorted the reminder emails, we'll start on automating our overdue procedures. As soon as you have an item overdue, you'll receive an email saying as such. Follow-up emails will appear at regular intervals.

Informing you of due-dates or overdues by text messaging, as we do for book reservations, is not feasible at the moment, but it's something that hopefully will be possible in the future.

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