Ask-A-Librarian

We're having a few problems with Ask-A-Librarian at the moment; you can type in the chat box, but we won't see what you're typing. We think we know what the problem is and how to solve it, so hopefully we'll be back up and running later today.

Edit: It's later today and Ask-a-Librarian is indeed back up and running

Ask a Librarian II

To see how the instant messaging Ask a Librarian service works we've activated the service on the current website. There should be a chatbox on each webpage and somebody should be at other end if you want to say hello or ask a hopefully meaningful question.

Also, give us time to respond before logging off please!

Ask a Librarian

As you may or may not have noticed, the 'Ask a Librarian' box has disappeared. That's not because we don't want you to ask us anything, but because we're moving it to the library website. What do you mean it's not there? I mean the new improved library website which will be appearing very soon, honest. We were basically testing proof of concept here, and though we love this blog, we realise that the library website gets more traffic - there's little point in having instant chat on a site that doesn't get much traffic (unless of course, you don't want people to chat to you...). Stay tuned all you loyal readers (me, my Auntie Mary and a three-legged dog in Copenhagen)!

Instant Library Chat - Pilot

As mentioned in a previous post, we'd like to get into the world of virtual reference services, which in layman's language means chatting to library staff via an instant messaging service. Obviously I mean chat in the sense of asking library-type questions as opposed to chatting in the sense of making small talk about the weather. In this day and age why should you be restricted to turning up at the Library Information Desk or even phoning the library? Why not use the power of the Internet to communicate? Hence the "Ask a Librarian" box that's sitting on the right hand side of the blog, for now. This is only at the experimental stage so the chat box may disappear or reappear seemingly at random, or even appear elsewhere. If there's a chat box, then someone should be listening. Stay tuned...