Showing posts with label reminders. Show all posts
Showing posts with label reminders. Show all posts
Wednesday, 7 April 2010
A gentle reminder about gentle reminders
It's nice to see that the reminder email service we (re)started in January has been very well received. However, we'd like to remind readers that the reminder email does not represent any official notification of the due date of your loans. This service is like a bonus, a courtesy service ...reminding you of the due date. If you use the self-service stations to borrow books, you get a receipt with the due date, please don't throw this away. If you have a PIN, you can manage your library account online. We're also available by phone, by email and by Ask-a-Librarian, hence if you try to use "I didn't get a reminder email" to avoid liability for a fine, you will get the same reception you'd expect from saying that your dog ate your homework (I didn't have a dog so I had to eat my own homework). I know there's more pressure on our readers at the moment, but it shouldn't be too difficult to manage your library account to avoid liabilities being incurred
Thursday, 1 April 2010
Reminder and Overdue E-mails - service disruption
There will some disruption to the reminder and overdue email services over the Easter weekend, normal service will resume on Tuesday
Monday, 18 January 2010
Two news snippets concerning e-mail:
1) From today we'll send out a reminder 3 days before you have week loan or standard loan books due back in the library. The email will say some something like:
Dear (your name here),
Your library loan is near their due date
According to our records, the following item on loan to you is approaching its due date. You can avoid having to pay a fine by renewing the item or returning it to the library on or before their due date. You may be able to renew your items either by telephoning the library (contact details below) or using the online library catalogue http://www.heritage.dbs.ie/heritage
Title: International business negotiations
Author: Ghauri, Pervez N.; Usunier, Jean-Claude
Copy no: 18607
Class: 658.4052 GHA
Due: 21 Jan 2010
If you cannot return or renew the loan item please contact the library immediately.
Please do not reply directly to this email.
Yours sincerely
DBS Library
Aungier St.: 01 417 7572
Dame St.: 01 417 8745
Portobello: 01 478 7667
library@dbs.ie
It's important not to reply directly to the email because it's being sent from an unmonitored mailbox, so any response won't be read.
The email will be will be sent to your mydbs.ie account and any other email address that we have on record. If you haven't set up your mydbs.ie account and we don't have anther email address for you, then you won't receive any emails.
Please note, this is only a courtesy reminder, if you return your books late and say that you didn't get an email saying that they were do back, that won't get you much mileage.
2) We're looking at the possibility of emailing from the online library catalogue, hence the appearance of an 'e-mail the library' option. As yet this doesn't do anything, and may indeed never do anything, in which case it will disppear and never be seen again. If it does work, then you will be able to send e-mails on specific topics to specific members of library staff
1) From today we'll send out a reminder 3 days before you have week loan or standard loan books due back in the library. The email will say some something like:
Dear (your name here),
Your library loan is near their due date
According to our records, the following item on loan to you is approaching its due date. You can avoid having to pay a fine by renewing the item or returning it to the library on or before their due date. You may be able to renew your items either by telephoning the library (contact details below) or using the online library catalogue http://www.heritage.dbs.ie/heritage
Title: International business negotiations
Author: Ghauri, Pervez N.; Usunier, Jean-Claude
Copy no: 18607
Class: 658.4052 GHA
Due: 21 Jan 2010
If you cannot return or renew the loan item please contact the library immediately.
Please do not reply directly to this email.
Yours sincerely
DBS Library
Aungier St.: 01 417 7572
Dame St.: 01 417 8745
Portobello: 01 478 7667
library@dbs.ie
It's important not to reply directly to the email because it's being sent from an unmonitored mailbox, so any response won't be read.
The email will be will be sent to your mydbs.ie account and any other email address that we have on record. If you haven't set up your mydbs.ie account and we don't have anther email address for you, then you won't receive any emails.
Please note, this is only a courtesy reminder, if you return your books late and say that you didn't get an email saying that they were do back, that won't get you much mileage.
2) We're looking at the possibility of emailing from the online library catalogue, hence the appearance of an 'e-mail the library' option. As yet this doesn't do anything, and may indeed never do anything, in which case it will disppear and never be seen again. If it does work, then you will be able to send e-mails on specific topics to specific members of library staff
Wednesday, 13 January 2010
More updates
To fill you in on what's happening in library land:
- Reminder emails will probably start next week and electronic overdue notices soon after
- The library website is being redesigned and hopefully improved (don't get us wrong, we love our website, but that doesn't mean to say that it couldn't be given a lick or two of paint). This will be starting in the next week. When the new website is ready, we will probably switch 'Search All Resources' from WebFeat to EHIS at the same time. If I say this will probably take two or three weeks, I'd end up being wrong, so I won't (but if I had to guess...)
- For EHIS, we are nearly ready to add Lexis Nexis (News) and Westlaw.ie
- Some changes have been made behind the scenes that should give us access to full-text of a few (well perhaps 20-30) more journals. More soon.
Monday, 4 January 2010
Happy new year, happy new email
A happy new year to all our returning and new students. We hope you all had a nice xmas and that Santa was good to you. Santa was good to us in the library as he brought (or rather, restored) to us library management system email functionality. "Huh?" I hear you say. What this means, after as we set it up (again) and test that it works smoothly, is that we can send automated email reminders to you when you have items due back in the library soon. It doesn't make sense to send reminders for DVDs borrowed overnight, nor at the moment will we remind you of the due-dates of three-day loan items, but three days before your standard and week loan items are due back in the library we'll send you an email saying that your loans are shortly due back. Hopefully we'll get this working by the end of the week.
Once we've sorted the reminder emails, we'll start on automating our overdue procedures. As soon as you have an item overdue, you'll receive an email saying as such. Follow-up emails will appear at regular intervals.
Informing you of due-dates or overdues by text messaging, as we do for book reservations, is not feasible at the moment, but it's something that hopefully will be possible in the future.
Once we've sorted the reminder emails, we'll start on automating our overdue procedures. As soon as you have an item overdue, you'll receive an email saying as such. Follow-up emails will appear at regular intervals.
Informing you of due-dates or overdues by text messaging, as we do for book reservations, is not feasible at the moment, but it's something that hopefully will be possible in the future.
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